How Business Process Management Can Help Small Businesses
What is Small Business Process Management? Business process management can help small businesses in two ways: (1) identifying repeatable processes and (2) automating them. Automating repeatable processes (straightforward ways of doing things that you do over and over again the same way) saves time and money by removing guesswork, making training easier, and allowing you to take [...]
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Learn Scrum in Ten Minutes Video (Axosoft)
Added on 15 January 2010
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— Tia Peterson
How to Create the Perfect FAQ (and why you should!)
28 January 2010
A well-developed FAQ adds a level of automation to your business. By creating a FAQ that is easy to use, relevant and accessible, you can reduce the amount of time it will take to address very simple customer inquiries.
Posted in BPM, Re-Writing The Rules, WorkReply (1)
The Role of the Analyst in Agile Projects
15 January 2010
I posted the following as a reply to several comments on an old (I’m talking 2008) article titled “The Role of the Analyst in Agile Projects.” It’s nearly 3 AM, so I’m headed off to sleep but I wanted to include my response here because although the conversation might be aged, the context is not. [...]
Posted in Re-Writing The Rules, Thought Shifting, WorkReply to this
Are tech writers obsolete in an agile development world?
13 January 2010
Technical writing as a role doesn't really fit well within an agile development setting. However, that doesn't mean that technical writers should throw in the towel. Technical writers can learn from their business analyst colleagues some important skills to help them stay relevant in today's modern development organizations.
Posted in Re-Writing The Rules, WorkReply to this
My 8 Hour No Internet Challenge
10 January 2010
I find myself still needing to force myself to break away from the WWW from time to time – to refocus, pay better attention to my son, clean my house, check some thing off my non-internet related to-do list, etc. I wonder if it’s possible for me to take a full 8, non-sleeping hours away [...]
Posted in Being Human Again, Thought ShiftingReply to this
Getting back into technical writing
06 January 2010
My degree is actually in technical writing, and my very first job out of college was documenting software requirements. A couple of job titles and a handful of years later, I was still doing that – just in a more prominent, client-facing role. I am itching to get back to working with functional and business requirements [...]
Posted in Thought Shifting, WorkReply (1)
Yesterday’s Thought
07 November 2009
I wanted to post this yesterday, but I moved my website to a new server and it took awhile to finish. So, here goes: “In the midst of all of our u-turns, rewinds, re-runs, regrets, and re-do’s, is the mystery of this life that makes it all worth doing – again and again.“ — Tia Peterson
Posted in Thought ShiftingReply to this
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