// archives

Archive for January, 2010

How to Create the Perfect FAQ (and why you should!)

A well-developed FAQ adds a level of automation to your business. By creating a FAQ that is easy to use, relevant and accessible, you can reduce the amount of time it will take to address very simple customer inquiries.

How Business Process Management Can Help Small Businesses

What is Small Business Process Management? Business process management can help small businesses in two ways: (1) identifying repeatable processes and (2) automating them. Automating repeatable processes (straightforward ways of doing things that you do over and over again the same way) saves time and money by removing guesswork, making training easier, and allowing you [...]